RETAIL POLICIES

Our products are shipped via Japan’s postal service system, Japan Post, and also DHL. Japan Post works in cooperation with the postal service in your country to deliver your items. Japan Post orders are shipped by International E-Packet that includes tracking and insurance up to 6,000yen. Shipping rates are calculated by weight based on the shipping address you enter on this site. You will be personally notified after your purchase, and adjustments will be made to ensure the best possible shipment. To check whether your country/region is eligible for International E-Packet shipping, please take a look at the following site: Japan Post service

DHL is an international courier with its own postal system and using third party delivery services when necessary to remote locations. DHL shipments are not insured and if you would like insurance on your shipment please contact us before completing an order through the website. Shipping rates are calculated by weight based on the shipping address you enter on this site. To check whether your country/region is eligible for DHL shipping, please take a look at the following site: DHL Service

Disclaimer

Neither ObubuTea.com nor its Partners are responsible for loss or damage of shipment after it has been sent from the post office in Japan. However, in the event of non-delivery, or in the event of damage to shipment, please contact us immediately and we will attempt to rectify the situation to the best of our ability. Photographic evidence may be very helpful, please take photographs immediately upon arrival if you believe something is wrong with the shipment.

Returns & Refunds

In general, all sales on this Website are final. However, we may accept returns and/or refunds on a case by case basis if your package has arrived damaged or defective in some way. Please be sure to take photographic evidence and contact us immediately.

Customs & Import Taxes

Please note that customs regulations vary from country to country and officials in various countries may inspect your shipment, including intrusive inspection (opening of your package). Neither ObubuTea.com nor its Partners can guarantee any method to prevent this from happening. We are also unable to mark items as “gifts” as this is both illegal and has no bearing on whether a package is or is not inspected. You are responsible for any import taxes or other duties that may be charged by your the customs and postal services of your country.

Processing

Processing of orders generally requires 2-3 business days, but may require longer time in some cases due to inventory or backlog. A notice will be sent to you when your item is shipped.

Shipping Time

Japan Post International E-Packet shipments generally takes 10-14 days, but may take longer depending on the time of year and your region. If you have not received your item within 21 business days, please contact us.

DHL shipments generally take 3-10 days, but may take longer depending on the time of year and your region. If you have not received your item within 17 business days, please contact us.

WHOLESALE TERMS AND CONDITIONS

All wholesale orders are bound by wholesale terms and conditions. Completion of the payment for the wholesale order shall be deemed conclusive evidence that a buyer accepts wholesale terms and conditions.

Product Specifications

Obubu Tea reserves the right to change materials, dimensions and design of its products as long as it does not affect product quality and performance. In case of such change, Obubu Tea will supply a product that is as similar as possible to that a buyer has ordered.

Price

The price of products is confirmed at the time of an order placement and is fixed until the order is fulfilled. Obubu Tea reserves the right to change prices, if a buyer makes any changes to the order or fails to provide necessary information to complete the order. Prices on the website or in a wholesale pricelist are subject to change without prior notice to account for changes in production costs and regulations. Domestic sales tax/VAT is included in the price. Import duties and/or taxes are sole responsibility of a buyer.

Minimum Order

To take advantage of wholesale prices, a minimum order is 30,000yen.

Payment

Full payment is required prior to order dispatch. Payment is accepted in Japanese yen and is handled through Paypal or Stripe.

Shipping and Returns

Wholesale orders are shipped under EXW incoterms through a buyer-selected shipping method normally within 10 business days after payment is received. A buyer is informed at a time of placing an order in case order processing may take longer. Depending on the size of the order, available shipping methods are: Express Airmail, Standard Airmail, FedEx, DHL. Delivery times vary depending on shipping method and country of delivery. It is possible for the customer to organize their own shipping. In that case orders will be prepared under Ex Works incoterms. All sales are final. Obubu Tea does not accept returns of tea, as it is a perishable item. A replacement of products or refund is only available in an event of a faulty or incorrect product.

Responsibility and Risks

Obubu Tea ensures that the products are ready for shipping. The responsibility over the ordered products during shipping belongs to the buyer (EXW incoterms). Obubu Tea cannot provide a replacement of products or refund for products damaged or lost in transit. Obtaining import/export licence as well as ensuring compliance with all regulations governing admission of the products into the country of delivery is buyer’s responsibility. Obubu Tea cannot provide a replacement of products or refund in the event of non-compliance with country of delivery regulations. Obubu tea shall not be liable for delay or failure to deliver ordered products due to government action, legislation or regulation, natural or human caused disasters, or any other circumstances whatsoever outside of reasonable control. Order insurance is buyer’s responsibility and is highly recommended to mediate risks. Some shipping methods may have insurance included; otherwise it is normally available with a carrier at an additional fee.

TERMS OF USE

By visiting ObubuTea.com (the “Website”) you agree to the following terms & services. Please read these Terms & Services carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Services, do not access or use this website. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company only use information collected from individual customers on a need to know basis. We will not sell, share, or rent your personal information to any third party. We constantly review our systems and data to ensure the best possible service to our customers..

Payment

Customers shall pay the price, via the payment services offered by PayPal designated by us.

Termination of Agreements and Refunds Policy

Both the customers and we have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway.

Site Terms of Use Modifications

We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms & Services.

Governing Law

The Terms shall be subject to Japanese law. In the event of any dispute regarding the Terms, exclusive and primary jurisdiction shall rest with Tokyo District Court.

PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
• The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://ObubuTea.com/policies

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below. This policy was last modified on December 3rd, 2021

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. http://ObubuTea.com/contact

Site Security

This site is dedicated to implementing a safe and secure browsing and shopping experience. To this end, we have outsourced our billing functions to Stripe, allowing us to avoid collecting sensitive credit card data from customers. With over 2 million SME customers worldwide, Stripe is one of the world’s leading online payment processing services offering far more security features than we could ever offer ourselves.

Read more about Stripe

How does Stripe manage it’s safety?

Beware of Phishing

NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!! We encourage you to be aware of scams and phishing (in which people pretend to be PayPal or other legitimate companies to trick you into providing personal information). A general rule to avoid being snared by these scams: NEVER GIVE OUT YOUR PASSWORD OR CREDIT CARD INFORMATION BY EMAIL!! We will never ask for your password or your credit card information in this way. [/expand] Copyright © 2009 – 2023 by Kyoto Obubu Tea Farms. All rights reserved.